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Customer Experience & Quality Assurance Officer



Hospitality and Tourism

We have been retained by our client in the Hospitality and Tourism sector to facilitate the recruitment and selection of a self driven personnel to fill in the vacant position of a Customer Experience & Quality Assurance Officer.

  • Relevant master`s degree is an added advantage
  • Minimum- Bachelor's degree in the Business Management
  • At least 5 years post-qualification experience in the Tourism and Hospitality sector
  • A strong command of both written and spoken English is essential
  • Highly computer literate with a high-level command of Excel
  • Exceptional interpersonal skills
  • Excellent attention to detail and follow through
  • Clean Class 4 driver’s license
  • Report / business Writing Skills
  • Familiarity with hospitality and tourism industry standards.

  • Supervisory Skills
  • Self-motivated and result-oriented approach to work
  • Strong organizational skills
  • Confidentiality and trustworthiness.
  • Design and implement the process for service management across all customer touch points.
  • Encourage problem solving, strategic thinking and customer-orientation  amongst all staff in the organization.
  • Ensure that the customer experience team works in collaboration with all the other business functions, consistently delivering great end to end customer experience across all stages, channels and touchpoints in the customer journey.
  • Ensure that the customer voice is heard in the boardroom.


5 years




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