Credit & Operations Manager
2025-07-09
BANKING
Precise Management and Research Consultancy has been retained by a leading Microfinance Services Institution to identify and recommend a qualified Credit & Operations Manager to join their team. The ideal candidate will be responsible for managing the overall credit function of the company and ensuring effective and efficient processes for the microfinance and bureau de change units.
- A Bachelor’s degree in Finance, Banking, Accounting, Business Administration, Economics, or a related field is required.
- A Master’s degree or postgraduate qualification in a related discipline is an added advantage.
- A minimum of 5–7 years of experience in credit management or lending operations, preferably within a microfinance institution (MFI) or SME finance environment.
- Professional certifications in Credit Management, Risk Management, or Microfinance are highly desirable.
- Proven experience in managing loan portfolios, credit risk, operations, and loan recovery.
- Familiarity with RBZ microfinance regulations and compliance standards.
Required Skills
- Strategic Thinker; Understanding the Business Objective(s); Analytical and Critical Thinking; Communication and Interpersonal Skills; Negotiation; Decision-Making Skills; Creation of Reports and Dashboards
Main Duties and Responsibilities of the Microfinance and Bureau de change/MTA Units
- Business acquisition and overseeing management of branches and agents by ensuring sustained revenues and profitability through constant business development initiatives and setting & tracking of performance targets to all employees under your watch.
- Harness and retain quality clients with the aim to optimize shareholder returns, minimize credit losses, fraud and any leakages.
- New product development and development of existing products to ensure the company remains competitive and relevant in the market. Participate in the credit creation and approval processes before any cash disbursement is done.
- Conduct market intelligence, i.e. conducting competition analysis and market research, and formulation of strategies for sustainability of the business.
- Perform all financial control mechanisms to ensure sustainability of the company operations e.g. loss control, working capital management, capital raising, debt servicing, debtors’ collections, creditors control, cost containment (ensure cost effective operational efficiencies) etc.
- Budgeting and setting targets for the business growth.
- Ensure effective debt collection including fully engaging in all court processes at all levels through yourself, debt collectors, consultants, lawyers and other employees.
- Management of all resources under your control i.e. assets and subordinates within your span of control.
- Holding periodic meetings with branches to discuss business performance and strategies to improve business and total quality management.
- Compliance with all regulatory requirements affecting the business now and/or in future. Preparation and consolidation of daily, weekly, bi-weekly, monthly, quarterly, bi-annual and annual reports), budgets, variance analysis, performance tracking and remedial work.
- Devise, monitor, review and enforce policy and procedures within the company.
- Preparation, circulation and presentation of monthly management reports i.e. Board Credit & Risk and Compliance Committee, Management Committee MANCO and Executive Committee (EXCO).
- Preparation, consolidation and circulation of all full companywide Quarterly Board Packs – Board Credit, Risk & Compliance.
- Assessing adequacy of internal controls and providing recommendations for improvements.
- All stakeholder(s) relationship management for the company.
- Any other duties as may be assigned by management and directors from time to time which are within your scope of work.
Harare
3 years
GENERAL MANAGER; CHIEF EXECUTIVE OFFICER
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