Service Advisor
2025-04-25
AUTOMOTIVE
We have been retained by our client in the automotive sector to facilitate the recruitment and selection of a Service Advisor within their organisation.
The Service Advisor acts as the vital link between customers and the workshop team, ensuring a seamless and professional service experience. The role involves scheduling vehicle services, welcoming and assisting customers, accurately documenting service needs, coordinating with technicians, preparing quotations, and providing regular updates and post-service follow-ups. Additionally, the Service Advisor supports sales efforts, contributes to quality control, and ensures adherence to safety and operational standards.
- Certificate or Diploma in Automotive Technology or Business Administration
- 1–2 years’ experience in a service advisory role within the automotive sector
- Manufacturer-specific training (e.g., Toyota, Isuzu, Ford, etc.) is an advantage
- Schedule service appointments and manage daily workshop flow
- Welcome customers, assess service needs, and document job requirements
- Generate accurate quotations and obtain repair authorizations
- Liaise with parts department and technicians for seamless operations
- Ensure customer satisfaction through regular updates and post-service calls
- Conduct vehicle pre-inspections and quality control checks
- Maintain service documentation in line with warranty and SOP requirements
- Support marketing activities and contribute to ongoing team training
Key Competencies:
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Strong technical knowledge of vehicle systems
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Excellent customer service and communication skills
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Attention to detail, problem-solving, and time management
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Professionalism, integrity, and adaptability under pressure
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Team-oriented with a positive, proactive attitude
Harare
2 years
Sales Manager
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